The Shift to Agentic Commerce: Scaling Retail AI

From Technical Debt to Agentic Commerce: Navigating the New Retail Frontier

Implementing AI at scale is rarely a simple "plug and play" solution for the world’s largest retailers. These organizations often face the challenge of legacy technologies and significant technical debt.

In this video, Shravan Nagarajan, Growth Officer and Gaurav Tiwari, Partner from Cognizant discuss how they are helping clients move beyond the "crawl" phase of AI.

Cognizant’s AI Builder strategy focuses on three critical vectors:

• Productivity: Driving efficiency across technology, finance, and HR.

• Industrialization: Moving from proof of concept to enterprise scale.

• Agentification: Preparing for a world where AI-to-AI interactions drive the shopping journey.

Watch the full discussion to see how one leading CPG brand saw a 175% increase in impressions by fixing their AI infrastructure and how your organization can prepare for the shift toward agentic shopping.